Less paperwork, fewer interrupting telephone calls, and a reception desk that is no longer overwhelmed.
Digitize the office
Many independent practices run on an EHR that was only ever half configured, a telephone line the front desk is perpetually behind on, and paper forms that someone retypes after every appointment. Each of those deficiencies consumes staff time every single day, and several of them quietly cost the practice prospective patients who abandoned the call before anyone answered.
How it works
- We follow one patient from the initial telephone call to the follow-up reminder, then repair the specific steps where time and money consistently leak out
- Online scheduling, intake and consent forms that patients complete on their own phones before arriving, and automated reminders that reduce no-shows
- Paper charts scanned and organized, and your EHR configured around how your clinicians and staff actually work, so that people genuinely use it
- A HIPAA security risk analysis, which HIPAA requires of practices that bill insurance electronically, together with a signed business associate agreement with every vendor that handles patient information
- Written office procedures, so that the practice operates identically on the days you are absent and on the days you are present
We recommend software strictly on its merits and accept no commissions or referral fees from any vendor, which is the only way that advice about which system to purchase can be worth anything. We also deliberately stay out of computer repairs and medical billing, and we will gladly refer you to specialists who handle those responsibilities well.
What you get
- Patients who book appointments, complete their paperwork, and receive reminders without ever needing to telephone the front desk
- Paper charts digitized, and an EHR configured around the way your practice actually operates from day to day
- A completed HIPAA security risk analysis, together with the corrective steps it identifies
- A business associate agreement signed with every vendor that touches patient information, or a plan to replace any vendor that will not sign one
- Written procedures for the front desk and the back office that a newly hired employee can actually follow
- Advice from someone who is compensated by you and by nobody else