Find out precisely what is costing your practice patients before you pay anyone to fix it.
Practice Checkup
Most practices that contact us believe they have a marketing problem, and although some genuinely do, just as often the prospective patients are already calling while the practice loses them somewhere between an unreturned voicemail and a clipboard of intake paperwork that takes twenty minutes to complete. Advertising cannot repair either of those failures, which is precisely why we examine the entire practice before recommending anything.
How it works
- A conversation with you and your reception staff, because the people answering the telephones generally understand better than anyone where the day goes wrong
- A walk through one patient's complete experience, from the initial search or telephone call through registration, the appointment itself, and the reminder for their next visit
- A review of how your EHR is actually configured, how your patient records are organized, and how your Google Business Profile, reviews, and website present the practice to someone deciding whether to call
- A concise written plan that ranks every recommendation by how quickly it will pay for itself, with a fixed price for any subsequent work agreed in writing before we begin
Occasionally the plan concludes that the practice is in considerably better condition than you feared, and that the most valuable next step costs very little; when that happens, we will document it just as plainly as we would an expensive recommendation.
What you get
- A documented map of one patient's path through your practice, identifying every point at which prospective patients currently give up
- A candid assessment of how effectively your records, your EHR configuration, and your front-desk workflow actually serve the practice
- An evaluation of how the practice appears to a prospective patient who searches for it, whether on Google, in reviews, on your website, or in health directories
- A written plan ranked by priority, rather than a presentation deck that nobody opens a second time
- The checkup fee, credited toward any subsequent work you choose to do with us